How long does it take to receive my order?
After placing an order, delivery is usually completed within 24 to 48 hours.
In most cases, we provide access within 12 hours or Recently, depending on the product and availability
Will I receive instant download access?
Most products are available for instant download, while others are delivered manually to ensure file quality and security.
You will be notified by email once your product is ready.
Where can I find my downloaded products?
You can download your products from your account dashboard under the Orders / Downloads section once delivery is completed or via Mail
Do I need a purchase code to use the theme or plugin?
No. All products on themeshopp.net are 100% GPL licensed, so no purchase code is required to install or use them.
The theme asks for a purchase code. What should I do?
Some themes may show a purchase code field for automatic updates or demo import.
You can safely
leave it empty or
contact our support team for assistance.Technical Support :
[email protected]Support Ticket :
Create Ticket to click
Are GPL products legal and safe to use?
Yes. GPL licensing is completely legal.
You are allowed to use, modify, and install GPL products on unlimited personal or client websites.
How do I install a WordPress theme?
You can install themes directly from the WordPress dashboard or via FTP.
A detailed installation and demo import guide is available on our
Installation Guide page.Here is Installation Guide
Theme Installation
Can you help with theme installation?
Why does the demo not look exactly like the preview?
Demo content may vary due to:Missing pluginsHosting limitationsWordPress version differencesAfter demo import, make sure to set menus, homepage, and permalinks correctly.
How can I contact support?
Do you provide customer support for all products?
Yes. We provide support for:Installation issuesDemo import problemsFile access & deliveryPurchase code related questions
Can I request a specific theme or plugin?
Yes. You can submit a
product request via our contact page or support ticket.
We regularly review user requests and add new products.
Are payments secure on themeshop.net?
Yes. All payments are processed using secure and trusted payment gateways with encryption to protect your data.
What if my payment is successful but order is not delivered?
Please contact our support team with your order details.
We will resolve the issue as quickly as possible.
Can I use products for client websites?
Yes. All GPL products can be used for client projects, agency work, and commercial websites.
Can I get a refund if I face an issue with my digital purchase?
As digital products are downloadable, refunds depend on the situation.
Please contact support if you face any genuine issue with your order.
Are your files malware or virus free?
Yes. All products are manually checked, scanned, and tested before delivery.
