My Account Welcome to ThemeShop. This Refund Policy outlines the conditions under which you may request a refund for digital products purchased from ThemeShop. Since all products sold on our platform are digital items, specific refund terms apply.
By purchasing any product from ThemeShop, you acknowledge and agree to the terms stated in this Refund Policy.
Digital Product Delivery
All products available on ThemeShop are delivered digitally.
Orders are processed and delivered within 1–2 working days after successful payment.
Customers are advised to wait for the delivery period before raising delivery-related concerns.
Refund Eligibility
Wallet-Based Refunds
Approved refunds are issued only to your ThemeShop wallet.
Refunds are not processed back to the original payment method.
If a purchase was made using wallet balance, no refund will be issued.
General Refund Terms
All products sold on ThemeShop are non-tangible digital goods and cannot be returned like physical products.
Refunds are provided only under specific and valid conditions.
Once approved, refunds may take 5–10 working days to reflect in your ThemeShop wallet.
Before Requesting a Refund
If you encounter a technical issue with a product (WordPress theme, plugin, HTML template, Shopify theme, or other digital item), we strongly recommend contacting the product author or support team first.
Most issues can be resolved quickly through proper support without requiring a refund.
📧 Technical Support: [email protected]
Eligible Refund Scenarios
You may be eligible for a refund if any one of the following applies:
Product Not as Described
The product is materially different from its description or demo preview.
The product does not function as advertised and cannot be fixed by support.
Security Vulnerabilities
The product contains a verified security issue.
The issue is not resolved within a reasonable timeframe after being reported.
Promised Support Not Provided
Active support was included with the purchase.
The author or seller fails to provide the promised support.
Unused Support Extension
A support extension was purchased but not used.
The refund request is submitted before the current support period expires.
Product Not Downloaded
The product has not been downloaded within 1 month of purchase.
Non-Refundable Cases
Refunds will not be granted in the following situations:
Change of mind after purchase
Product no longer needed
Accidental or mistaken purchase
Product does not meet personal expectations
Lack of technical knowledge to use the product
Insufficient information provided with the refund request
Product removed or author inactive after purchase, if the item was not downloaded on time
We strongly recommend downloading purchased products immediately after delivery to avoid future access issues.
Dispute Resolution
If you are unable to resolve an issue with the product author, you may escalate the matter to the ThemeShop support team.
We may request:
Proof of purchase (invoice, order ID, or payment reference)
Screenshots or detailed explanation of the issue
All refund decisions made by ThemeShop are final and taken at our sole discretion.
Need Help?
For refund-related questions or to submit a request, please contact us:
📧 General Inquiries: [email protected]
📧 Technical Support: [email protected]